• Domestic Return Policy
• International Returns Policy (Excluding Australia)
• How To Submit Return
• Can I get a refund if I used a discount code, purchased a bundle or received a discount on my order?
• Can I Drop My Return Off at the Warehouse?
• Do you accept returns that haven’t been submitted through your returns portal?
• How Do Instant Exchanges Work?

See all articles in Returns →

• Can I Change My Delivery Address After Placing My Order?
• Can I Combine Multiple Orders to Save on Shipping?
• Can I Pick Up My Order From Your HQ in Burpengary?
• Christmas Shipping Cut Off | 2024
• Customs Taxes and Duties
• Do You Deliver to PO Boxes or Parcel Lockers?
• Do You Have a Showroom?

See all articles in Shipping →

• Can I Pick Up My Order During the Warehouse Closure?
• Customer Service During the Holiday Closure
• Shipping During the Warehouse Christmas Closure

• Are the Measurements Provided for the Body or the Clothing?
• Do You Have a Size Chart or Size Guide?
• Do You Offer Maternity-Friendly Clothing?
• Do you restock sold-out items?
• Do You Sell Gift Cards?
• How Do I Care for My Lullaby Club Items?
• How Do I Find the Best Fit for Lullaby Club Clothing?

See all articles in Product Questions →

• Are Discount Codes Applicable to Bundles?
• Are Discount Codes Valid on Pre-Order Items?
• Are Sale, Bundle, or Discount Code Items Eligible for Returns?
• Can I Apply a Discount Code After Checkout?
• Can I Combine Discount Codes?
• Can I Return Items Purchased with a Discount Code?
• Can I Use a Discount Code on Sale Items?

See all articles in Discount Codes, Bundles and Sales →

• How Does The Pre-Loved Club Work For Sellers
• How The Pre-Loved Club Works for Buyers
• How to Get Customer Support for the Pre-Loved Club
• Why You Should Sell on the Pre-Loved Club Instead of Facebook Pages

• Can I Cancel or Change My Pre-Order?
• Can I Return a Pre-Order Item?
• How Will I Be Charged for a Pre-Order?
• If I Buy a Pre-Order Item with an In-Stock Item, Will They Ship Separately?
• If My Pre-Order Is Delayed, Will I Get a Refund?
• What Is a Pre-Order?
• When Will My Pre-Order Be Shipped?

See all articles in Pre-Orders →

• How Does The Lullaby Club Support Women?
• How Do You Ensure Transparency in Your Operations?
• How Do You Support Ethical Manufacturing?
• What Are You Doing to Reduce Waste?
• What Does Inclusivity Look Like at The Lullaby Club?
• What Does Sustainability Mean to The Lullaby Club?

• Can I Post WTB (Want To Buy) Listings?
• Can I Sell Non-Lullaby Club Items in the BSS Group?
• Should I Use PayPal to Buy and Sell?
• What Happens If I Break the Group Rules?
• What Should I Do If a Buyer/Seller Isn’t Responding?
• What Should I Do If Someone Scammed Me?
• When Will I Be Accepted Into the Group?

See all articles in Facebook Buy, Sell Swap Group →

• Can I Get a Replacement for a Faulty Item?
• Can I Request a Refund for a Faulty Item?
• Do I Need to Return a Faulty Item?
• How Long Does It Take to Resolve a Faulty Item Claim?
• What Happens If the Fault Was Due to Improper Care?
• What Information Should I Include When Reporting a Faulty Item?
• What Is Considered a Faulty Item?

See all articles in Faulty Products →

• Are there exclusive offers or promotions shared in the Facebook group?
• Can I ask for sizing advice in the Facebook community?
• Do I need approval to join the Lullaby Club Facebook group?
• How do I join the Lullaby Club Facebook Community?
• Is the Facebook group moderated by the Lullaby Club team?
• Is there a joining discount for new members in the Facebook group?
• What benefits do I get from joining the Lullaby Club Facebook Community group?

See all articles in The Lullaby Club Community →