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Are digital gift cards discounted during the sale?
No, gift cards are excluded from discounts. -
Yes! There is limited stock! So don't miss out!
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Can I cancel or change my order?
Unfortunately, we can’t make changes or cancellations once your order has been placed. Our team works fast to pack orders during the sale period. -
Can I change my shipping address after I’ve placed my order?
You have a 15-minute window after placing your order to edit your shipping address directly in the checkout confirmation screen. If that time has passed, please reach out to us right away at HERE. If your order hasn’t been picked or packed yet, we’ll do our best to update it for you. Once an ord... -
Can I combine multiple orders to save on shipping?
Unfortunately, we can’t combine orders once they’ve been placed, each order will ship separately. -
Can I exchange an item from the sale?
No, we don’t offer exchanges. If you return an item, you’ll receive a store credit at the sale price you paid. -
Can I get a refund for my sale purchase?
No refunds will be provided for sale items, unless your item is deemed faulty. -
Can international customers enter?
Yes, the giveaway is open to customers worldwide! -
You can return sale items, but only for store credit.
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Can I stack multiple orders to qualify for a GWP or giveaway?
Only single orders that meet the minimum spend at checkout will qualify. Multiple smaller orders can’t be combined. -
Can I use a discount code on top of the sale price?
No, you won’t be able to use any additional discounts during the sale. However, you can use store credits and gift cards. Please note that Treet vouchers can’t be used during this promotion. -
Can I use Afterpay or Zippay during the sale?
Absolutely, all payment plans are available during the sale! There is a $50 minimum spend to use these services. -
Can you hold an item for me until I’m ready to checkout?
We wish we could, but due to high demand, items aren’t held in your cart until your checkout is complete. -
Can you mark my parcel as a gift to avoid duties?
Unfortunately, we can’t, all parcels must be declared accurately as per customs regulations. -
Do I need a code for the discounts?
You’ll only need a code for the 40 for 40 Sale — just enter 40FOR40 at checkout to apply your discount. -
Do international customers get the same discounts?
Yes! All sale discounts apply globally. -
Our size guide is available on every product page. You can also refer to customer reviews, Find my fit friend or ask in our community group for real-life fit feedback.
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How do I enter the $1000 TLC Voucher Giveaway?
Every order placed between 26th–29th November is automatically entered into the draw — no extra steps needed! -
Simply meet the minimum spend for the day’s promotion, the free item will be automatically added to your cart (while stocks last).
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How long do I have to return an item?
Returns must be submitted within 30 days of receiving your order. Orders outside of this will not be accepted. -
Due to high order volumes, please allow 4–6 business days for your order to be packed and shipped. Once shipped, standard delivery times apply.
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Is shipping free during the sale?
No, there is no free shipping during the entire sale period -
My order confirmation hasn’t come through, what do I do?
Take your time and make sure you’re adding your correct email address. Check your spam or promotions folder first. If it’s not there, reach out to our team at info@thelullabyclub.com.au and we’ll resend it. -
What are the GWP offers during the sale?
We’re running several exciting GWP promotions throughout the week (Dates will be revealed closer to the GWP launch): T-Shirt GWP: Free tee featuring our Lullaby Market Bag print with $350+ orders. Makeup Bag GWP: Free reversible pink/purple gingham makeup bag. $200+ orders. Bag GWP: Black Friday... -
All prices are listed in AUD (Australian Dollars). If you’re shopping internationally, your currency will convert automatically at checkout or you can change your currency at the bottom left of the website.
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What happens after the 40% off window ends?
Once the 50-minute sale window (40% off + early access) ends, discounts will update to: 20-60% off all online stock -
What if my discount didn’t apply at checkout?
Make sure your order is placed during the correct sale window, once the sale time ends, discounts automatically revert. Unfortunately, we can’t manually apply discounts after checkout. -
What if my item arrives faulty?
We’re so sorry if that happens! Please email us HERE with photos of the issue within 7 days of receiving your order so our team can assist. -
Our Black Friday Sale begins Wednesday, 19th November with a huge 40% off for 40 minutes! Our Facebook community members get 10 minutes of early access before the public sale starts.
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When will the winner be announced?
The winner will be announced on our social media and contacted directly via email after the sale ends. -
Which payment methods can I use?
We accept all major payment methods including Afterpay, PayPal, Zippay and major credit cards. -
Will I need to pay customs, tarrifs or duties?
For our US customers, tariffs and duties are now charged at checkout for your convenience. Please avoid placing orders over $800 USD, as any amount above this threshold will incur additional tariffs that must be paid upon delivery. For all other countries, you may be required to pay import dutie... -
Will I receive tracking for my order?
Yes, you’ll receive a shipping confirmation email with your tracking number as soon as your order is dispatched. -
Will items be restocked during the sale?
Most likely not. Once an item sells out, it’s gone for the sale period, especially our exclusive Black Friday launch styles. -
Yes, all items will be organised into collections based on the discount applied. The correct discount will automatically apply at checkout.
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Will the GWP be visible in my cart?
Yes! You’ll see the item appear in your cart once you’ve reached the qualifying spend amount. -
Will there be other sales or offers during the week?
Yes! The fun continues all week long with new offers and giveaways (dates will be released as sale progresses) 40% off for 40 minutes (community early access) T-Shirt Gift With Purchase ($350+ orders) Makeup Bag Gift With Purchase $1000 TLC Voucher Giveaway Bag GWP + Black Friday Exclusive Launc...