How to Get Customer Support for the Pre-Loved Club
The Pre-Loved Club, powered by Treet, has its own support process for any questions or concerns regarding items sold or bought through the platform. Here's how to get assistance:
For Buyers
If you have a question about an item you purchased or need support with your order:
- Log in to Your Treet Account
- Go to the Pre-Loved Club platform and log in to your account.
- Locate Your Order Details
- Navigate to your order history to find the specific transaction or item you need help with.
- Contact Treet Support
- Click the Support or Help link on the platform to get in touch with Treet’s customer support team.
- Provide details about the item, order number, and the nature of your issue (e.g., shipping delay, incorrect item, etc.).
For Sellers
If you need assistance with an item you sold or are selling:
- Access Your Seller Account
- Log in to the Pre-Loved Club platform.
- Review Your Listings or Orders
- Check the status of your sales and shipments under the Your Sales section.
- Reach Out to Treet Support
- Use the Support feature on the platform to report issues like a missing prepaid shipping label or buyer inquiries.
- Provide as much detail as possible about the sale, including the item name, buyer information, and transaction details.
General Support
For any additional questions about the Pre-Loved Club:
- Visit the Help Center: The platform provides detailed FAQs and guidelines for both buyers and sellers.
- Email Treet Support: If you can't resolve your issue via the platform, contact Treet’s customer support team directly through the email provided on their website.
Important Notes
- The Pre-Loved Club is managed by Treet, so The Lullaby Club’s main support team cannot assist with issues related to this platform.
- All transactions, refunds, and disputes are handled through Treet.
For a smooth buying and selling experience, be sure to review Treet’s policies and guidelines on the Pre-Loved Club website. 🌿
Dec 19, 2024