Yes, if the item is deemed faulty, we will arrange for a replacement if stock is available. If the item is out of stock, you may be offered a partial refund for repair, store credit or refund.

Yes, if the item is deemed faulty and a replacement is not available, we can offer a partial refund for repair, refund or store credit, depending on your preference.

In most cases, we will require the faulty item to be returned. Please wait for instructions from our customer service team before sending it back.

Once we receive your email with all required information, we aim to respond within 2–4 business days. The total resolution time may vary depending on the complexity of the issue.

If the fault was caused by improper care (e.g., hot washing, tumble drying, or not following care instructions), the item may not be eligible for replacement or refund. Please always follow the care instructions provided on the product tag or our website.

When emailing us about a faulty item, please include: 1. Your order number. 2. Clear photos of the fault. 3. A brief explanation of how the item was cared for. This information helps us assess the issue and process your claim quickly.

A faulty item includes: • Manufacturing defects (e.g., stitching issues, major fabric flaws). • Damage that occurred before the item was delivered. Faults caused by improper care or wear and tear (e.g., washing on hot or tumble drying) may not be eligible for replacement or refund.

If you believe your item is faulty, please email us at info@thelullabyclub.com.au with the following information: • Your order number. • Clear images of the fault. • Details of how the item has been cared for (e.g., washing and drying methods). We will review your case and get back to you as ...

If requested, faulty items should be sent to our return address. Our team will provide you with the necessary details and a return label (if applicable) once your claim is approved.