What Happens If My Parcel is Delayed?

We understand how important it is for you to receive your order promptly, and we strive to ensure every parcel arrives on time. However, delays can sometimes occur, particularly during busy periods like sales events, holidays, or due to unforeseen circumstances with shipping carriers.

If your parcel hasn’t arrived within the estimated delivery timeframe, here’s what you can do:

1. Check Your Tracking Link Use the tracking link provided in your shipping confirmation email to check your parcel’s status. This is the fastest way to see any updates on its journey.
2. Contact the Carrier If your parcel appears stuck or delayed, you can reach out to the carrier directly using the tracking number provided.
3. Reach Out to Us If your parcel remains delayed and you need further assistance, contact our team at info@thelullabyclub.com.au. Be sure to include your order number and any relevant details so we can help you more efficiently.

Please Note: During peak seasons and sales, some delays may be unavoidable due to high shipping volumes. We appreciate your patience and understanding while we work to get your order to you as quickly as possible.

Your satisfaction is our priority, and we’re here to help if you need us!