Can I Change My Delivery Address After Placing My Order? We understand that mistakes can happen! If your order hasn’t been dispatched yet, please reach out to us immediately at info@thelullabyclub.com.au, and we’ll do our best to assist in updating your delivery address. However, during sales e...

Can I Combine Multiple Orders to Save on Shipping? We understand that combining multiple orders might seem like a convenient way to save on shipping, but unfortunately, we are unable to do so. Here's why: Individual Order Processing Each order is processed individually to ensure accuracy and ef...

Can I Pick Up My Order From Your HQ in Burpengary? Yes, we offer a pickup option from our HQ in Burpengary, Queensland! Here's everything you need to know: How Does It Work? Select "Local Pickup" at Checkout: During checkout, choose the "Local Pickup" option instead of delivery. This ensures y...

To ensure your gifts arrive in time for Christmas, please note the following shipping cut-off dates for 2024. These are based on your location and the shipping method you choose. Standard Shipping Cut-Off Dates Northern Territory (NT): 13/12/24 Western Australia (WA): 17/12/24 Tasmania (TAS): 1...

Customs Taxes and Duties When placing an international order with The Lullaby Club, it's important to be aware of the following regarding customs charges and taxes: Who Is Responsible for Customs Fees? All customs charges and taxes, including VAT (Value Added Tax), are the responsibility of th...

Do You Deliver to PO Boxes or Parcel Lockers? Yes, we do! At The Lullaby Club, we want to make your shopping experience as seamless as possible. Here’s everything you need to know about delivery to PO Boxes and Parcel Lockers: Delivery to PO Boxes We can deliver your order to any valid PO Box a...

At this time, The Lullaby Club does not have a physical showroom. We are an online-only store, which allows us to bring you high-quality, sustainable fashion at a more affordable price by minimizing overhead costs. However, we provide several tools and resources to help you make confident purcha...

Do You Offer Same-Day Delivery? At this time, we do not offer same-day delivery services. Here's why and what options are available: Why Don’t We Offer Same-Day Delivery? Order Processing Time Every order is carefully hand-picked, packed, and processed to ensure accuracy and quality. This take...

How can I track my order? Once your order is dispatched, you will receive a confirmation email with a tracking link. Use this link to follow your parcel's journey.

How Long Will It Take for My Order to Arrive? Domestic Orders (Within Australia): Standard Shipping: Estimated delivery within 3–7 business days. Express Shipping: Estimated delivery within 1–3 business days. International Orders: Standard Shipping: Estimated delivery within 7–14 business days...

Shipping Locations At The Lullaby Club, we ship to a wide range of locations across the globe. Our orders are dispatched from Brisbane, Australia, ensuring your favorite items reach you wherever you are. Below is a list of the countries and regions we currently ship to: Where Do We Ship? Domes...

What Are the Shipping Rates for International Orders? International Shipping Costs The cost of shipping internationally is calculated based on two key factors: Weight of the Parcel: Heavier parcels incur higher shipping costs due to carrier charges. The shipping fee will depend on the total we...

What Happens If My Parcel is Delayed? We understand how important it is for you to receive your order promptly, and we strive to ensure every parcel arrives on time. However, delays can sometimes occur, particularly during busy periods like sales events, holidays, or due to unforeseen circumstan...

What If My Parcel is Lost, Stolen or Damaged? We understand how frustrating it can be if your parcel goes missing or arrives damaged. Here’s what to do if you encounter this situation: Contact Us Immediately If your parcel hasn’t arrived or has arrived damaged, please reach out to us at info@th...

What shipping options are available for domestic orders? We offer two main shipping options for Australian customers: Standard Shipping: Free for orders over $250. For orders under $250, a flat rate of $9.99 applies. Express Shipping: Flat rate of $14.99 for all orders. Sale Periods: We reserve...