Can I Cancel or Change My Pre-Order?

Pre-orders are considered final and cannot be canceled, as the stock is reserved specifically for you. This ensures that we can meet demand and guarantee your selected size, color, or style once the restock arrives.

Important Details:

• Cancellations: Once a pre-order is placed, it cannot be canceled, as the production process is already underway.
• Changes: Adjustments to sizes, colors, or styles cannot be made after the pre-order is submitted. This is to avoid stock discrepancies and ensure fair allocation for all customers.

Why Are Pre-Orders Final?

When you place a pre-order, your item is included in our production and inventory planning, which means we’re reserving a specific item for you. Allowing changes or cancellations can disrupt this process and potentially delay fulfillment for other customers.

How to Avoid Issues:

• Double-Check Details: Before completing your purchase, carefully review your selected size, color, and style to ensure accuracy.
• Customer Support: If you notice an issue with your order immediately after placing it, contact us at info@thelullabyclub.com.au. While changes are typically not allowed, we’ll do our best to assist if your request is received promptly.

We appreciate your understanding and cooperation in helping us make the pre-order process as seamless as possible. 💕