FAQ | The Lullaby Club

Welcome to The Lullaby Club FAQ

Your go-to guide for all things Lullaby Club.

Can I Drop My Return Off at the Warehouse?

Yes, you can drop off your return at our warehouse, but there are a few important things to keep in mind:

  1. Submit Your Return Online: You must first submit your return through our Returns Portal before bringing it to the warehouse.
  2. Label Your Parcel: Your parcel must be clearly labeled with your order number and name. Returns without proper labeling will not be accepted.
  3. No On-the-Spot Processing: We do not process returns on the spot. Our warehouse is not a storefront, so we do not have facilities for try-ons or immediate exchanges.
  4. Processing Timeline: Your return will be processed once our team gets to it. This may take 2–4 business days from the time of drop-off.
  5. Warehouse Hours: Our warehouse is open for drop-offs:
    • Monday to Friday: 7:00 AM–2:00 PM
    • Closed on weekends and public holidays

If you have any further questions about the process, feel free to reach out to us!

Dec 20, 2024

Contact Us

Not finding what you're looking for? Contact Us Directly