Yes, you can drop off your return at our warehouse, but there are a few important things to keep in mind:
- Submit Your Return Online: You must first submit your return through our Returns Portal before bringing it to the warehouse.
- Label Your Parcel: Your parcel must be clearly labeled with your order number and name. Returns without proper labeling will not be accepted.
- No On-the-Spot Processing: We do not process returns on the spot. Our warehouse is not a storefront, so we do not have facilities for try-ons or immediate exchanges.
- Processing Timeline: Your return will be processed once our team gets to it. This may take 2–4 business days from the time of drop-off.
- Warehouse Hours:
Our warehouse is open for drop-offs:
- Monday to Friday: 7:00 AM–2:00 PM
- Closed on weekends and public holidays
If you have any further questions about the process, feel free to reach out to us!
Dec 20, 2024