Return Policy for Our Australian Customers Refund Eligibility To qualify for a refund: Your return request must be submitted within 14 days from the date of purchase. If a discount code was used at checkout, if the item was purchased on sale (including style bundles), or if you accepted a free...

To qualify for a refund, you must submit your return request within 30 days from the date your order was fulfilled. Please note the following conditions: • Discount Codes or Promotions: If your purchase included a discount code, was part of a promotion (such as sale items, bundles, or other spec...

How to Submit a Return with The Lullaby Club We want to make your return process as smooth and stress-free as possible! If you need to send an item back, here’s what to do: 1. Visit Our Returns Portal Head over to our Returns Portal to get started. 2. Enter Your Details • Enter your order nu...

If you used a promotional discount code or purchased items that were discounted as part of a sale or bundle, you are only eligible for a store credit rather than a refund.

Yes, you can drop off your return at our warehouse, but there are a few important things to keep in mind: Submit Your Return Online: You must first submit your return through our Returns Portal before bringing it to the warehouse. Label Your Parcel: Your parcel must be clearly labeled with your ...

Important: We can only accept returns that have been processed through our online returns portal.

Instant exchanges allow customers to quickly swap an item for another size, colour, or style without waiting for the original return to be processed. Here’s how it works: 1. Process Your Return: Initiate your return through our returns portal and select the “Instant Exchange” option. 2. Immedia...

We’re so sorry for the delay! If you haven’t received your store credit yet, here’s what you can do: Check Your Return Tracking: • Use the tracking number provided with your return label to ensure your parcel has been delivered to us. • If it hasn’t arrived yet, the delay may be due to shipping...

The following items are not eligible for return unless they are defective: Items that have been worn items Products with stains or marks (such as makeup, deodorant, fake tan, or animal hair) Items without their original tags attached Products with any odours, including perfume or other scents Ac...

At The Lullaby Club, we strive to offer the best experience when it comes to shopping and returning items. To ensure the smooth processing of refunds, we have implemented a $2.50 return handling fee for each item returned for a refund. This fee helps cover the administrative costs associated wit...

If you used a discount and don’t want a store credit, you can list your item on our Pre-Loved Club powered by Treet to resell it. This platform is a fantastic way to give your item a second life by finding it a new home while earning cash or store credit in return. Here’s how it works: Create a...

If your return is received with any animal hair, perfume, or stains, we reserve the right to decline the return. The item will be sent back to you, as our team cannot/will not lint roll each item covered in hair or dust. Additionally, if you have initiated an instant exchange, please be aware tha...

After we receive your return, allow 5 business days for us to process and finalise it.

A return label fee of $14.99 applies for returns. If you choose to exchange your item, we’ll cover the shipping cost to send the exchanged item back to you. However, you will be responsible for covering the cost of shipping the return item to us. For international orders, we are unable to provid...