We’re so sorry for the delay! If you haven’t received your store credit yet, here’s what you can do:
- Check Your Return Tracking:
• Use the tracking number provided with your return label to ensure your parcel has been delivered to us.
• If it hasn’t arrived yet, the delay may be due to shipping times.
- Check Your Emails:
• Look for an email from us with the subject line “Store Credit Issued”.
• Make sure to check your spam or junk folder, as the email may have landed there.
- Check Your Return Status:
• Once we receive your return, please allow 2–4 business days for our team to process it.
• If your return has been delivered but hasn’t been processed yet, we kindly ask for your patience. We’re working hard to handle all returns as quickly as possible!
- Reach Out to Us:
• If your tracking shows the parcel has been delivered and more than 4 business days have passed, please contact us at support@thelullabyclub.com.au with your order number or return request number, and we’ll investigate ASAP.
We’re here to help resolve this quickly so you can shop for your next favorite Lullaby Club piece! 😊