Instant exchanges allow customers to quickly swap an item for another size, colour, or style without waiting for the original return to be processed. Here’s how it works:
1. Process Your Return: Initiate your return through our returns portal and select the “Instant Exchange” option.
2. Immediate Dispatch: The new item is shipped to you immediately to minimize waiting time.
3. Payment Hold: The system will charge your card for the new item in full at the time of the exchange request.
4. Return the Original Item: Once you receive the return label, send back the original item to our warehouse.
5. Refund of Hold Amount: When we receive and inspect the returned item, the full amount of the second charge is refunded, provided the item is in resellable condition (free of stains, animal hair, perfume, or damage).