Can I Return a Pre-Order Item?

Yes, pre-order items can be returned under the same conditions as regular orders. We want you to love your purchase, so we’ve made it easy to return your pre-order item if it doesn’t work out.

Return Conditions:

• Refunds: You can request a refund if your return is initiated within 14 days of receiving your being shipped (if eligible - full priced orders only).
• Store Credit or Exchange: Returns requested after the 14-day window are eligible for store credit or exchange (if the item is still in stock AU orders only) within 30 days of the item bein shipped.
• Original Condition: Items must be unworn, unwashed, and in their original condition, including all tags attached.
• Exclusions: Items purchased with certain discount codes, bundles, or during sale events may only be eligible for store credit or exchange. Please refer to our Returns Policy for full details.

How to Return Your Pre-Order:

1. Submit a Return Request: Visit our Returns Portal and follow the instructions.
2. Package the Item: Ensure your pre-order item is securely packed to avoid damage during transit.
3. Include Information: Include your name, order number, and email address in the return package.
4. Send It Back: Use the provided return label (domestic returns) or arrange for shipping (international returns). Note that return shipping costs apply.

Key Points to Remember:

• Timeline: All returns must be initiated within 30 days of your order being shipped.
• Processing Time: Once your return is received, our team will process it within 3-5 business days.
• Pre-Order Exclusivity: Pre-orders are final and reserved especially for you. Please ensure the size and style are correct before purchasing.

For any further questions or assistance, feel free to reach out to our team at info@thelullabyclub.com.au. 💕