At The Lullaby Club, we strive to offer the best experience when it comes to shopping and returning items. To ensure the smooth processing of refunds, we have implemented a $2.50 return handling fee for each item returned for a refund.

This fee helps cover the administrative costs associated with processing returns, inspecting, and restocking items to maintain the high standards of our inventory. Additionally, it allows us to keep providing quality service while managing operational expenses sustainably.

When Does the Return Handling Fee Apply?

• The $2.50 fee will only apply if you choose a refund to your original payment method instead of opting for an exchange or store credit.

• There is no fee for exchanges or store credit options.

Why We Have a Return Handling Fee

1. Restocking Costs: Items need to be carefully inspected, cleaned, and repackaged to ensure they are in perfect condition for resale. This process incurs costs that the handling fee helps offset.

2. Administrative Efforts: Refunds require additional processing and reconciliation compared to exchanges or store credits, leading to increased operational expenses.

3. Encouraging Sustainability: By promoting exchanges and store credit options, we encourage customers to find a product they love without incurring extra waste or costs.

Transparency in Returns

We aim to be completely transparent with our customers. The handling fee is automatically deducted from your refund and will appear on your refund confirmation email.

Thank you for understanding our policy, and we appreciate your continued support in helping us create a sustainable shopping experience. If you have any questions or concerns about this fee, please don’t hesitate to reach out to our customer support team at info@thelullabyclub.com.au