FAQ | The Lullaby Club

Welcome to The Lullaby Club FAQ

Your go-to guide for all things Lullaby Club.

Who Covers the Cost of Returns?

Customers are responsible for the cost of return shipping. Return label fees vary depending on your location:

  • Domestic Returns (Australia): A return label fee of $12.50 applies. If you choose to exchange your item, we’ll cover the shipping cost to send the exchanged item back to you, but you’ll still be responsible for sending the original item back.
  • International Returns: Fees are based on your location, and you will need to arrange and cover the cost of shipping through a local provider. Return label pricing will be displayed in the portal if available

Make Returns FREE with Return Cover (INTERNATIONAL ORDERS ONLY):

Add Return Cover to your cart at checkout for just $3.03. If you select this option, your return shipping will be completely free.
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📩 If you’d like more details about return costs for your location, please contact our team and we’ll be happy to help.

Disclaimer:
Return Guard is a third-party service provider and may be removed from our website at any time. If this occurs, your Return Guard fee of $3.03 AUD will be refunded. Please note, we are not obligated to honour the free shipping benefit if the program is discontinued.

Sep 12, 2025

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