Who Do I Contact If I Have Questions About My Pre-Order?

We’re here to help if you have any questions or concerns about your pre-order! Whether you’re looking for updates on your order status, estimated shipping timelines, or need assistance with anything else, you can easily reach out to us.

How to Get in Touch:

• Email: info@thelullabyclub.com.au
• Subject Line: Use "Pre-Order Inquiry" in the subject line to help us identify and prioritize your request.

What Information to Include in Your Email:

To assist you as quickly as possible, please include the following details in your email:

1. Full Name: The name used to place the order.
2. Order Number: Found in your confirmation email (e.g., #12345LC).
3. Email Address: The one associated with your purchase.
4. Specific Question or Concern: Whether it’s about shipping timelines, payment, or returns.

What to Expect:

• Response Time: Our customer support team aims to respond to all inquiries within 1-2 business days.
• Detailed Updates: If your pre-order has shipped, we’ll provide tracking information and guidance on what to do if there are any delays.
• Clarifications: We’ll answer any questions about our pre-order policies, such as returns or payment processes.

Additional Support:

• For general shipping questions, check out our Shipping FAQ.
• If you need updates on other aspects of your order, like returns or exchanges, you can find detailed policies on our Returns & Exchanges page.

We’re here to ensure your pre-order experience is smooth and stress-free. Don’t hesitate to reach out—we love hearing from you! 💕