If My Pre-Order Is Delayed, Will I Get a Refund?
Pre-orders are a great way to secure your favorite items before they’re officially restocked, but it’s important to note that delays can happen. Here’s what you need to know:
Refund Policy for Pre-Order Delays:
- No refunds are offered for delays outside of our control, such as shipping or production delays.
- By purchasing a pre-order item, you acknowledge that delivery timelines are estimates and there is a risk the item may take longer than expected.
- If we are unable to fulfill your order entirely, you will be issued a full refund.
Options for Delayed Pre-Orders:
- Wait for the Shipment: We will keep you updated with revised shipping timelines and ensure your pre-order is fulfilled as soon as possible.
- Contact Us for Support: While refunds aren’t available for delays, we’re here to help answer any questions you may have.
Why Delays Happen:
- Pre-orders are made-to-order, meaning stock is specifically allocated to you.
- Factors such as production timelines, shipping logistics, and customs processing may cause unexpected delays.
How to Stay Updated:
- Check the estimated shipping timeline provided on the product page at the time of purchase.
- Monitor tracking information, which will be sent via email once your order ships.
- Reach out to us at info@thelullabyclub.com.au if you have questions about your pre-order’s status.
We appreciate your patience and understanding when it comes to pre-orders. Our goal is to deliver your items as soon as possible, and we’ll always keep you updated along the way.